Returns & Exchanges
At Fuji Bikes, we want you to be completely satisfied with your ride, which is why we offer a 30-day return window for all unused gear and bicycles in their original packaging. Whether you need a different frame size or changed your mind, our goal is to get you back on the road as quickly as possible.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Pack Your Gear
Securely place the unused items back in their original manufacturer packaging, ensuring all tags, manuals, and components are included to qualify for a full refund.
Ship It Back
Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location; for bicycle returns, please contact us to schedule a professional freight pickup.
Inspection and Refund
Once our technicians inspect the returned equipment for quality assurance, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing